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What Is myDurham 311 and How Does It Work?

COURTNEY McCLURE, The Standard


NORTH DURHAM: Durham Region residents can now call 311 and receive information related to multiple non-emergency services across Durham Region.


By calling 311, residents will be connected with “myDurham” 311 contact centre. From there, the staff will help residents find the information they are looking for about Durham Region.

If you are outside the Durham Region boundary, you can call the toll-free number, at 1-800-372-1102.

Customers can call the 311 contact centre using their cellphone but not their office phone. This is because some organizations and businesses have routing systems which have to be configured to allow 311 diallings. To enable this, someone needs to call an organization’s telecommunications administrator and request the allowance of 311 diallings.

One of the benefits of calling 311 is there is no need to know what division, department (within the Region of Durham) or the phone number which provides a certain service.

MyDurham’s 311 operates five days a week, Monday to Friday, from 8 a.m. to 5 p.m.

If there are difficulties reaching myDurham 311, residents can file a 311 eform, which can be found on the Region of Durham’s myDurham 311 information page.

Please keep in mind myDurham 311 is for information regarding non-emergency services throughout Durham Region. This means 311 does not provide police services.

If anyone is in need of police services, please contact the Durham Regional Police, at 905-579-1520, or contact them toll-free, at 1-888-579-1520.

For further information about myDurham 311, please visit the Region of Durham website to learn more.

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