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Ross Memorial Hospital Expands Visitor Guidelines

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Amanda Carvalho, Communications and Public Affairs Officer, Ross Memorial Hospital

KAWARTHA LAKES: Working to balance patient and team member safety with the need for families and loved ones to be together, Ross Memorial Hospital has expanded its visitor guidelines. Effective immediately, the hospital is allowing: One visitor per patient, 1 visit per day; 2 visitors per day for palliative care patients; Patients with appointments or attending the Emergency Department should come alone, unless a support person is essential. Visitors must adhere to the following guidelines. Visitors must be over the age of 16 (visitors to palliative patients will be considered on a case-by-case basis). Visits are available between 8 a.m. to 8 p.m. As a visitor you will enter at the main entrance, clean your hands with hand sanitizer and answer screening questions honestly. You’ll be provided with a sticker to wear for the duration of your visit. You must provide your full name and contact information. Bring a mask if you have one or you will be provided one. Keep your mask on throughout your visit. Food/drink must not be consumed while visiting. You may bring food/drink for the patient, if it does not require storage or heating. Do not bring animals to visit, with exceptions for service animals. Check in with staff upon arrival to the unit. Stay in the patient’s room. Do not visit other areas in the hospital. Once onsite, you cannot leave and return on the same day. Maintain physical distance of 2 metres/6 feet or more from all hospital staff and patients. Sanitize your hands when entering/leaving the patient’s room, and at doorways and ‘high-touch’ surfaces. Exit at the main entrance and sanitize hands as you are leaving. As always, visitors should not visit if feeling unwell. If you cannot visit, there are ways to stay connected with your loved one. Contact the Virtual Visit line, at 705-324-6111, extension 5268, to arrange a video call. Send a message to a patient through the RMH website. Your message will be delivered within one business day. For the latest COVID-19 information, visit


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