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LEtter to the editor – Haugen’s RESPONSE

Letter to the Editor,

We are writing to respond to a recent letter to the editor regarding our Barbecued Chicken & Ribs plate charge, aimed at eliminating the ability of a small minority of customers to create their own two-for-ones by asking for extra plates.

We try very hard to keep our prices low to provide great value to all our customers, most of which are seniors. Therefore the incremental price between, for example, a quarter chicken to a half chicken only covers our additional cost for the extra 1/4. We do this deliberately because our business is built on offering value to our customers, and we are happy to make a small profit on each customer and have lots of customers.

Plate charges apply to only three items on our menu which can all easily be ordered properly. For example, one can easily order a 1/4 dinner and a 1/4 ala carte and have exactly the same portions as 1/2 dinner. The only reason to order a 1/2 with an extra plate is to try to beat the menu for financial gain. This is not fair to us, our staff, or, most importantly, our other customers. All restaurants are now operating in very challenging times. We have limited capacity, limited staff, reduced sales, increased costs, and constantly changing government regulations. This has lead us to make the decision to stop allowing this practice for our dine-in guests only.

We would like to thank our community for their unwavering support for over 68 years. We will continue to be true to our mission of providing you with fresh, real food at affordable prices with great service.

To Mr. Davidson, We are sorry to hear you don’t want to come back after so many years, but you will always be welcome if you change your mind.

Haugen’s Barbecued Chicken & Ribs.

Steve Tzountzouris

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