DURHAM: The Regional Municipality of Durham and Township of Scugog was recently named a recipient of the 2023 Excellence in Municipal Systems Award by the Municipal Information Systems Association (Ontario) for the myDurham 311 and myScugogConnected Customer Relationship Management Solutions project.
“We are exceptionally proud of the success of this partnership with the Township of Scugog and are looking forward to opportunities with other municipal partners,” stated John Henry, Regional Chair and Chief Executive Officer of Durham Region.
This award recognizes the partnership between Durham Region and the Township of Scugog as having successfully implemented an omnichannel experience providing customers with a consistent experience regardless of the channel they choose to communicate with the Region, marking a significant achievement and setting a new standard that other municipalities may follow.
“We have committed to our residents to improve the customer experience and leverage technology to create convenient online options for services and customer inquiries. MyScugogConnected harnessing 311 provides a seamless interaction for residents looking for information on any service without having to know which level of government to ask. We are pleased for this partnership with the Region of Durham. Congratulations to both project teams on this award.” said Wilma Wotten, Mayor Township of Scugog.
The myDurham 311 project enhances the customer journey by providing a clear point of contact and more options to complete transactions. Bringing greater ease of access to services through knowledge, customer-centric technology and customer self-service opportunities.
This partnership enabled the Township of Scugog to leverage the Region of Durham’s Microsoft Dynamics 365 platform to provide customers with the new MyScugogConnected.ca portal. This flagship partnership has strengthened the information-sharing process between the Local and Regional Municipalities and enhanced how both organizations manage their business process and enhance customer service delivery.
For more information on Durham Region’s myDurham 311 project, visit myDurham311.ca.
To learn more about the MISA Excellence in Municipal Systems Award, visit MISA Ontario.