BENJAMIN PRIEBE The Standard
NORTH DURHAM: Struggling with a personal illness or the illness of a loved one can place extraordinary stress on a family, and navigating the necessary treatment channels can be similiar to being caught in the rolling waves of an ocean storm.
Luckily, one kind-hearted Uxbridge woman, Virginia Miles of Compass Healthcare Solutions, offers a helping hand when tragedy, crisis or illness strikes.
“We all know that the healthcare system can be troubling, and I provide access, options and information,” said Ms. Miles. “As a former employee of the healthcare industry, I make sure that people and families have their questions answered and receive the treatment they deserve.”
Two busy years as the owner and operator of her own business have given Ms. Miles the oppurtunity to build cases and support networks unique to each of her clients.
“I do a lot of work with senior citizens and their families, but am open to clients of all types,” explained Ms. Miles. “People sometimes have multiple healthcare needs, and have to navigate multiple government or healthcare channels.”
Ms. Miles continued to explain that some cases require only a one-hour consultation, and some involve long-term follow through of support and care - she handles the needs of all ages and types.
“Many people don’t know that services like in-home care can be covered by OHIP, or if they do, they don’t know how to access the service,” said Ms. Miles. “In most cases, I can save my clients a substantial amount of money, time, and stress.”
After spending over 20 years working on the business and marketing side of the healthcare industry, Ms. Miles explained that she fell into the role of advisor and mediator by helping her own friends and family members find the treatment and support they needed.
“A few years ago, my husband and I were both working full-time jobs when my son was diagnosed with Type 1 Diabetes. At the same time, I was trying to coordinate my parents’ living arrangements in a care facility,” said Ms. Miles. “It was taxing and stressful, and I always thought it would be incredible if I had someone with experience to ask for advice - now, I want to be that person.”
Marrying her extensive knowledge of the healthcare system with her personal experiences of tragedy and illness, Ms. Miles brings inside knowledge and compassion to the table, with her own brand of support.
“This is a brand-new venture, and it’s very neat to be on the forefront,” said Ms. Miles. “I’m very happy that I get to make a difference in people’s lives, and help them through a tough time.”
Some medical problems can debilitate a person, and even make them unable to communicate, reach out, or access the care they need - Compass Healthcare Solutions acts as an advocate for the families and people who struggle with serious diseases, or who just need clear and concise information on their options.
“Unfortunately, there are no books on navigating the Canadian healthcare system, and regulations are constantly changing,” said Ms. Miles. “I’m here to help people discover what to look for and where - whether it’s medications, housing, insurance coverage or specialized doctors.”
Based from her home in Uxbridge, Ms. Miles offers prospective clients a free consultation by phone or in person, and will then do the research and make contacts that the client needs. She accomodates clients from across the Durham Region, and as far afield as York and Toronto.
When a medical crisis strikes, look no further - Compass Healthcare Solutions provides the tools and knowledge necessary for navigating the healthcare sea.
To get in touch with Ms. Miles, or learn more about Compass Healthcare Solutions - please visit www.compasshcsolutions.com, e-mail firstname.lastname@example.org, or call 647-502-9079.
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